Refund Policy

Every plan includes a 14-day free trial. No payment is collected during the trial, so there is nothing to refund if you decide not to continue.

Monthly subscriptions are billed in advance and are non-refundable for the current billing period once payment is processed. You can cancel at any time to prevent future charges; access continues until the end of the paid period.

Annual subscriptions can be cancelled within 14 days of the initial payment for a full refund, provided the account has not imported more than a nominal amount of client data. After 14 days, annual subscriptions are non-refundable but can be cancelled to prevent renewal at the end of the term.

If you believe you were charged incorrectly — duplicate charge, wrong plan, or a failed feature that materially affected your use of the Service — contact team@caassist.in within 30 days of the charge. We will investigate and issue a refund where warranted.

Approved refunds are issued to the original payment method (card, UPI, or net banking) via Razorpay or Stripe, and typically reflect within 5–10 business days depending on your bank.

Refund terms for Enterprise plans are governed by the specific agreement signed with your firm and may differ from the terms above.

For any billing or refund question, reach us at team@caassist.in.